DEMALL PRIVACY POLICY Last Updated: May [current_year]
1. Introduction Welcome to Demall. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase with us.
2. Information We Collect We may collect the following information when you use our services:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (MTN MoMo, Vodafone Cash, bank details)
- Order history and preferences
- Device and browser information when you visit our website
3. How We Use Your Information We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to your enquiries and customer service requests
- Improve our products and services
- Send promotional offers and updates (only if you have opted in)
- Comply with legal obligations
4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
- With delivery partners to fulfil your order
- With payment processors to complete transactions
- With legal authorities if required by law
- With service providers who assist in running our business, under strict confidentiality agreements
5. Data Security We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some features of our website.
7. Your Rights You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Children’s Privacy Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Demall Email: kekeligafatsi@gmail.com Phone: +233 544273518 Location: Ghana